Touchpad Stuck

[Eimmer1]

If I click the touchpad on my HP Envy in the place where I naturally would, it gets stuck down and starts highlighting text, dragging windows etc... essentially all the things that would happen if I was intentionally holding the touchpad down. I can tap it again and it makes a little clicking noise to unselect. But that's not a solution, because doing so after every click would amount to 100s of clicks in a day--in order to manually resolve the issue each time it happens. I believe the touchpad is faulty and this is a known issue, and it's unlikely to be fixed by anything other than replacing the hardware.

[Nal_NR]

Hi @Eimmer1,

Welcome to the HP Support Community.

I understand that you are facing issues with the touchpad. I'd like to help!

Try the following below

Check the Mouse options under control panel:

Start → Control Panel → Mouse → Buttons tab. 

Check the box labeled "Use MS Office compatible scroll only." 

Also, check the box below labeled "Scroll in active window only."

If the issue persists, attempt the below steps:

Attempt using an alternate/external mouse. 

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Eimmer1,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.