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HP Recommended

I have come back to my laptop overnight after using it perfectly fine prior adn my touchpad is unresponsive. Wont enlarge/shrink screen, cant see cursor. Ive plugged in a usb mouse and it works, but if i try to use the touchpad nothign happens. ANy help with this? I have not split dropped damaged laptop, literally been on my desk.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Kwame95 , how are you ?

 

Please, sometimes it's just a driver issue.

What model is your HP laptop? Also, what operating system are you using?

This way I can see both.

 

Best Regards


Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.

View solution in original post

4 REPLIES 4
HP Recommended

Hello @Kwame95 , how are you ?

 

Please, sometimes it's just a driver issue.

What model is your HP laptop? Also, what operating system are you using?

This way I can see both.

 

Best Regards


Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
HP Recommended

Hi Fabio, thank you. I updated my laptop and the issue is now resolved

HP Recommended

Hello @Kwame95 

 

I'm glad we fixed the bug!!

Good luck and all the best

 

Best Regards


Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
HP Recommended

My HP Omen Laptop has been problematic on multiple fronts with the most dysfunctional aspect being an unserviceable touchpad. I opened a case for my laptop about a month before my warranty expired. After trying multiple courses of action and doing a full HP-approved reset, the problems remain. Unfortunately, they closed my case without me affirming my issues resolved, and now I am unable to get support. I have exhausted all the methods, and if a full reset didn't fix it, I don't know what would. What can be done to provide support for this product I am stuck with?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.