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‎09-01-2024 07:41 AM

HP Recommended

I have come back to my laptop overnight after using it perfectly fine prior adn my touchpad is unresponsive. Wont enlarge/shrink screen, cant see cursor. Ive plugged in a usb mouse and it works, but if i try to use the touchpad nothign happens. ANy help with this? I have not split dropped damaged laptop, literally been on my desk.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-02-2024 06:18 AM

HP Recommended

Hello @Kwame95 , how are you ?

 

Please, sometimes it's just a driver issue.

What model is your HP laptop? Also, what operating system are you using?

This way I can see both.

 

Best Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎09-02-2024 06:18 AM

HP Recommended

Hello @Kwame95 , how are you ?

 

Please, sometimes it's just a driver issue.

What model is your HP laptop? Also, what operating system are you using?

This way I can see both.

 

Best Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-03-2024 09:47 AM

HP Recommended

Hi Fabio, thank you. I updated my laptop and the issue is now resolved

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‎09-03-2024 09:51 AM

HP Recommended

Hello @Kwame95 

 

I'm glad we fixed the bug!!

Good luck and all the best

 

Best Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No

‎09-11-2024 11:55 PM

HP Recommended

My HP Omen Laptop has been problematic on multiple fronts with the most dysfunctional aspect being an unserviceable touchpad. I opened a case for my laptop about a month before my warranty expired. After trying multiple courses of action and doing a full HP-approved reset, the problems remain. Unfortunately, they closed my case without me affirming my issues resolved, and now I am unable to get support. I have exhausted all the methods, and if a full reset didn't fix it, I don't know what would. What can be done to provide support for this product I am stuck with?

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