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‎06-24-2025 11:20 PM

HP Recommended
Product: HP Pavilion x360 - 14-dh1026ne
Operating System: Microsoft Windows 11

Dear HP Support,

I am experiencing an issue with my HP Pavilion x360 - 14-dh1026ne (Product ID: 2R458EA, Serial Number: 8CG1112P9L). After a recent Windows update, both the keyboard and touchpad have stopped working within the Windows environment. However, they still function properly in the BIOS, which suggests that this is likely a driver or software-related issue.

I have attempted basic troubleshooting steps such as:

  • Restarting the device

  • Booting into Safe Mode

  • Checking Device Manager for driver errors

Unfortunately, the issue persists.

I would appreciate your assistance in resolving this matter, including guidance on driver updates or system recovery options.

Best regards,

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