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‎08-13-2021 10:09 AM

HP Recommended
Product: HP 650
Operating System: Microsoft Windows 7 (64-bit)

I disabled my keyboard using the device manager option after it started malfunctioning. Upon restarting the keyboard reinstalled itself. I proceeded to the gpedit.msc tool and enabled the prevention of installation of devices not described by other policy settings. After restarting my laptop, both the keyboard the touchpad stopped working hence I cannot sign in to my user accounts. Any help will be appreciated. Thanks.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2021 08:58 AM

HP Recommended

The solution is simple, use an external pointing device e.g. an external mouse

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1 REPLY 1

‎08-15-2021 08:58 AM

HP Recommended

The solution is simple, use an external pointing device e.g. an external mouse

Was this reply helpful? Yes No
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