Touchpad and keyboard on my Envy 17 not working Properly

[Humdinger847]

I have tried everything I can think of to try and fix this. All info leads me to install a driver file that does not exist on the HP support page. The Synaptic driver I have installed is the latest driver listed on the support page which is 19.5.10.77 The driver 19.5.35.41 is not listed.

Not only does the touchpad not work but the keyboard also acts up. Press keys and they don't function and then all of a sudden they do work. Then other times some keys work but others don't. It is so sporadic it is hard to explain. It is getting very frustrating to say the least. I have only had this computer for a little over three years. Is there a way to uninstall the Win10 update that caused this issue? Any suggestions would be greatly appreciated.

Thanks

Patti

[Echo_Lake]

@Humdinger847

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.