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07-17-2024 08:10 PM
When I turn on my computer I can move my mouse around, but I can't click on anything to open any programs. If I open task manager, I then can use my mouse/touchpad with no issues. I've tried testing the component and my drivers are up to date. This just started recently.
07-18-2024 07:00 AM
Hello QuilterKimberly, go to Device Manager and uninstall the driver, then restart the laptop. After restarting the laptop, download these drivers that I have given you the links.
https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151898.exe
https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138554.exe
https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141262.exe
https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141263.exe
Also download these two tools that I leave you to download.
https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151723.exe
https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153576.exe
Greetings.
07-18-2024 07:12 PM
I appreciate the response. This did not work for me. Again, I start up my computer and I can move my mouse, but I can't click on anything to open a program. I can't click on anything with either my computer mouse pad nor an external mouse. I can do a ctrl-alt-delete and go to task manager and then they both work that I can open a program.