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- HP Community
- Notebooks
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- Touchpad completely unresponsive
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11-02-2020 12:55 AM
My touchpad went completely unresponsive all of a sudden. It worked fine yesterday but today it just doesn’t work. I am completely up to date on all the driver and windows updates. The touchpad settings have completely disappeared from both the settings and device manager.
Solved! Go to Solution.
Accepted Solutions
11-06-2020 05:27 AM
I reviewed your post and I understand that the touchpad is not working on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
What is the version of Windows you are using? (Like 1903, 1909 or 2004)
Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install the driver from the below link.
https://support.hp.com/in-en/drivers
Here is how it is done.
- Type "Device Manager" into the search field to open the device manager console.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
11-06-2020 05:27 AM
I reviewed your post and I understand that the touchpad is not working on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
What is the version of Windows you are using? (Like 1903, 1909 or 2004)
Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install the driver from the below link.
https://support.hp.com/in-en/drivers
Here is how it is done.
- Type "Device Manager" into the search field to open the device manager console.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
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