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virtozo Top Student
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Touchpad/cursor stopped working on HP Envy x360

hp envy 360
Microsoft Windows 10 (64-bit)

After I reset the touchpad is working for 1 week then again it stops working, this is ridiculous, can you just do something about this???

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HP Support Agent
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Touchpad/cursor stopped working on HP Envy x360

@virtozo
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you tried using external "Mouse"?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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virtozo Top Student
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Message 3 of 4
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Touchpad/cursor stopped working on HP Envy x360

HP ENVY x360 Convertible 15m-bp0xx

 

 

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HP Support Agent
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Touchpad/cursor stopped working on HP Envy x360

@virtozo
thank you for the information. 

  • Have you tried above troubleshooting steps? Are you able to use touchpad?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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