Touchpad disappeared, including drivers

[SCAREDYCAT83]

I turned my laptop on today and discovered my touchpad no longer works.  I searched the device to make sure it was on and it was not found.  I tried to reinstall the drivers from the HP site but the download failed.  I have tried a system restore but that did not bring the touchpad back.  I have looked online for solutions, but nothing that I have tried has worked, including checking for updates and everything is up to date.  I don't want to do a complete system recovery if I can help it.  Below is a screenshot (hopefully it shows) that shows my devices.

If anyone knows of something to help, it would be greatly appreciated.

[sandytechy20]

@SCAREDYCAT83

Welcome to the HP support community.

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SCAREDYCAT83]

Thank you for the information @sandytechy20

I tried to do the troubleshoot in the devices and drivers.  I had to google how to do it and it appears that when I go to properties, I do not have the tab that says 'driver'.  I don't know if I missed something or if this is a sign of part of the problem.

Thank you.

[sandytechy20]

@SCAREDYCAT83

This might require remote access of your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.