Touchpad freezing

[TheModiesel]

Recently my trackpad has been playing up. It will freeze in the middle of the screen and will not move although i can see the pointer. If I make the computer go to sleep it will either do two things, it will either make the mouse work again (for a finite period of time) or the mouse will disappear and will not work. 

Then what I do is restart the computer, this sometimes works but sometimes doesn't-I find it takes 2 restarts to make the mouse come back. 

Sometimes when the mouse freezes, I can push hard on the trackpad and wiggle and then the mouse will move again but sometimes when I try the same thing it just doesn't work. 

I have installed all updates to the drivers, I have unistalled and reinstalled the synaptics touchpad driver at least twice, I have updated the BIOS-I have literally tried everything I know short of a literal wipe and reinstall .

Any suggestions as to what I can do will be appreciated. 

[Flower_Bud · Accepted solution]

@TheModiesel

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, touchpad freezes on your notebook, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried an external mouse? 

If not, I suggest you try an external mouse 🙂

Also, let's try these steps to resolve the issue: Note: Skip the troubleshooting steps, you have already tried 🙂

Update the TouchPad or ClickPad driver with Windows Update (Windows 10)

1. In Windows, search for and open Settings, then click Update & security.
2. Click Update & security.

   Figure: Settings

   

3. Click Check for updates.

   Figure: Update & security

   

4. Windows Update checks for recent updates.

   Figure: Checking for updates

   

5. The available updates are displayed and installed automatically.

   Figure: Updates

   

6. Restart the computer.

Perform a hard reset (Notebooks): Follow steps from the article: https://support.hp.com/us-en/document/c01684768

Run HP PC UEFI Hardware Diagnostics Component test (F2) for Mouse

HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures when you suspect something is wrong. Use HP PC Diagnostics UEFI as the preferred method for testing hardware.

NOTE: HP occasionally makes updates to its HP PC Hardware Diagnostics (UEFI) environment. To download the latest version, go to the HP Hardware Diagnostics (in English) website.

Run the HP PC Hardware Diagnostics (UEFI) to run tests on the computer's main components:

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics (UEFI) main menu displays.
3. From the main menu, run hardware tests and view the test logs, change the language, access system information, check the UEFI version number, and find the address for the UEFI website.
4. Select Component Tests.
5. Select Mouse. There are two mouse tests to determine if the mouse is functioning correctly, the Pointer Test and the Drag and Drop Test.
6. Select the test you want to run and follow the instructions.

   NOTE: If you need to end a test before it is complete, press the Escape key (esc).

7. If the component fails a test, write down the information.

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

[TheModiesel]

Hi thanks for your help.

The mouse trackpad doesn’t work in the hp component tests-therefore is a hardware issue?

I’ve been using an external mouse and that works perfectly.

[The_Fossette]

@TheModiesel,

It is great to have you back and your patience is greatly appreciated.

Yes, the touchpad is not working in the diagnostic screen it is a hardware issue. 

I am sending you a private message with instructions for further course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Next, to your profile name, you should see a little blue envelope, please click on it.

Please reply back only to private message with the requested information.

Good day! Take care 🙂

Cheers!