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HP ENVY 15-ae065sa
Microsoft Windows 10 (64-bit)

Hello, after returning from a trip on a long-haul flight, I noticed that the touchpad on my laptop had become slightly tilted. Running my finger over both the left and right sides of the touchpad, I noticed that on the left side, I was able to feel the chamfered surrounding edge of the touchpad but on doing the same thing with the right-hand side, I was unable to feel the edge because the touchpad had become level with the chassis. Having put my laptop in the overhead lockers on the aeroplane, I assume that it was knocked. Is there any way to fix this and, if so, would I be able to do so myself? thank you.

3 REPLIES 3
HP Recommended

@I-have-a-HP

 

You can certainly take a look at it.  Might just be a loose or damaged screw...

 

 HP ENVY Notebook PC Maintenance and Service Guide

 

If you have not before disassembled a notebook, do read the safety notices before you take apart the computer.  Chapter 4, Start on Page 26

 

Touchpad Assembly:  Chapter 6, Page 64-65

 

Bits

 

Screw Kit  - Part Number: 818086-001

 

Description                                            Spare part number
TouchPad assembly                           818040-001
Touchpad support bracket              818042-001
Touchpad cable                                    818041-001

 

 

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Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

HP Recommended

Would it be all right to leave it the way it is for the moment or would prolonging the check lead to more complications?

HP Recommended

@I-have-a-HP

 

I cannot definitively answer that question.

 

Whether the touchpad is "fine as is" or "might get worse" is dependent on the underlying cause of the problem, the severity of the issue, whether the "loose / tilted touchpad" could possibly affect other nearby components.  For example, are there loose connectors, is the main board warped, is the touchpad just in need of being reseated?

 

If you are not concerned -- let it go.

 

If you are in need of an actual answer, you might take apart the computer and look at it (make a judgement decision). 

 

If you cannot take apart your computer (or do not wish to do so), have a local technician look at the problem and give you a professional opinion.

 

Computer under warranty?  Contact HP and ask for help.

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

Open Browser to HP Forum,

Scroll down to the bottom of the page,

Click Contact HP

 

Click Shopping or Support

 

Support Requests:  If you are located in the USA / Canada, first complete and submit the case / form to receive contact information for your region.

 

Technical Support Details

 

For USA / Canada

  1. Create case online: HP Customer Support - USA / Canada - Contact
  2. Receive Case Number and Contact Information (after the completed form is submitted)

 

For UK

  1. For faster support, create case online HP Customer Support - UK - Contact
  2. Contact Phone: 0207 660 0596

 

FOR “everywhere else”

HP World-Wide Support

 

Additional Information - "Things that are HP"

 

Help to find Product Number:

 

Warranty Check

 

       NOTE:  Use the "multiple systems" method to check your single system or multiple systems

 

  • If necessary, Select your Country on the main page
  • Scroll down > Next to Check multiple warranties, Click Continue
  • Enter Serial Numberand Country for one or more devices / systems to be checked
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  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details

 

Scams and Unscrupulous Contacts – Please READ:

 

 

 

My personal opinion: 

 

I dislike broken bits.   I would likely have it fixed.

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

 

 

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.