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HP Recommended
Elitebook x360 1030 G4
Microsoft Windows 10 (64-bit)

Hello, community!

Recently I noticed that my laptop's touchpad is buggy when I am using it disconnected from the charger.

when I am connecting it to the charger it becomes perfectly fine again. this odd phenomenon occurs only after few minutes i am using the laptop, and if I am restarting the computer, it works fine again for about 30 min.

 

To be more accurate - upon touching the touchpad, it takes about 3 seconds until it recognizes my fingers, and than when it recognizes my fingers the mouse movement is very buggy.

 

I tried uninstalling and reinstalling the touchpad driver, unfortunately, it didn't solve my problem.

All of my drivers are updated, including BIOS.

 

* when it happens, an external mouse is working fine, so I think that the issue is with the touchpad / its drivers from HP.

 

2 REPLIES 2
HP Recommended

Edit: I couldn't resolve the issue, I performed this step which I thought solved the issue, but it returned:

 

I Deleted the Synaptics driver and Downgraded it to the previous version. Works perfectly now.

 

The buggy Version is: 19.5.9.49 Rev.A

Downgraded to (Working Version): 19.5.9.45 Rev.A

 

Download Page:

https://support.hp.com/hr-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g4-notebook-pc/269...

HP Recommended

The issue returned again, even with the older driver. Any help? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.