• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Elitebook x360 1030 G4
Microsoft Windows 10 (64-bit)

Hello, community!

Recently I noticed that my laptop's touchpad is buggy when I am using it disconnected from the charger.

when I am connecting it to the charger it becomes perfectly fine again. this odd phenomenon occurs only after few minutes i am using the laptop, and if I am restarting the computer, it works fine again for about 30 min.

 

To be more accurate - upon touching the touchpad, it takes about 3 seconds until it recognizes my fingers, and than when it recognizes my fingers the mouse movement is very buggy.

 

I tried uninstalling and reinstalling the touchpad driver, unfortunately, it didn't solve my problem.

All of my drivers are updated, including BIOS.

 

* when it happens, an external mouse is working fine, so I think that the issue is with the touchpad / its drivers from HP.

 

2 REPLIES 2
HP Recommended

Edit: I couldn't resolve the issue, I performed this step which I thought solved the issue, but it returned:

 

I Deleted the Synaptics driver and Downgraded it to the previous version. Works perfectly now.

 

The buggy Version is: 19.5.9.49 Rev.A

Downgraded to (Working Version): 19.5.9.45 Rev.A

 

Download Page:

https://support.hp.com/hr-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g4-notebook-pc/269...

HP Recommended

The issue returned again, even with the older driver. Any help? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.