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Touchpad is not working

HP Notebook - 15-g207ax
Microsoft Windows 10 (64-bit)

The TouchPad of my laptop is not working and i want to buy new TouchPad button board - Includes bracket for my laptop.Please help me.

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HP Support Agent
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HP Recommended

Touchpad is not working



Welcome to HP support community.


I have a few steps that should help resolve this issue: 

  • Go to your device manager (Right click Computer, click manage, select device manager) 

  • Right-click the device name in the list that corresponds to your keyboard 

  • Click update software driver, click browse computer for drivers 

  • Click search from a list of existing drivers 

  • Uncheck show compatible hardware 

  • Select Microsoft on the left side 

  • Select Microsoft Basic Mouse.  

  • Click next and install the driver.  

  • Then restart your computer in normal mode, and if the keyboard and mouse work, reinstall the drivers from the manufacturer website.  

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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