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‎02-14-2020 07:45 AM

HP Recommended
Product: HP Notebook - 15-g207ax
Operating System: Microsoft Windows 10 (64-bit)

The TouchPad of my laptop is not working and i want to buy new TouchPad button board - Includes bracket for my laptop.Please help me.

1 REPLY 1

‎02-17-2020 06:15 PM

HP Recommended

@RajatRana10

 

Welcome to HP support community.

 

I have a few steps that should help resolve this issue: 

  • Go to your device manager (Right click Computer, click manage, select device manager) 

  • Right-click the device name in the list that corresponds to your keyboard 

  • Click update software driver, click browse computer for drivers 

  • Click search from a list of existing drivers 

  • Uncheck show compatible hardware 

  • Select Microsoft on the left side 

  • Select Microsoft Basic Mouse.  

  • Click next and install the driver.  

  • Then restart your computer in normal mode, and if the keyboard and mouse work, reinstall the drivers from the manufacturer website.  

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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