@RajatRana10
Welcome to HP support community.
I have a few steps that should help resolve this issue:
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Go to your device manager (Right click Computer, click manage, select device manager)
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Right-click the device name in the list that corresponds to your keyboard
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Click update software driver, click browse computer for drivers
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Click search from a list of existing drivers
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Uncheck show compatible hardware
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Select Microsoft on the left side
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Select Microsoft Basic Mouse.
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Click next and install the driver.
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Then restart your computer in normal mode, and if the keyboard and mouse work, reinstall the drivers from the manufacturer website.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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