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‎12-26-2021 07:21 AM

HP Recommended
Product: Probook 4530s
Operating System: Microsoft Windows 10 (64-bit)

Hi my friends. I opened my laptop and changed the cpu fan.  now everything is ok but my touchpad is not working. 
my laptop is HP probook 4530s and I have windows 10 64 bit . 
What should I do ? 
please help me 

Category:
4 REPLIES 4

‎12-26-2021 11:11 AM

HP Recommended

Hello @Sheikhian-mr .
- Simultaneously press Windows key + X and select Device Manager, or type Device Manager in the Windows search engine.
- In Device Manager, click on the unknown device and open its Properties.
- Open the "Details" tab and in the "Property" menu look for "Hardware ID".
- The first value copy and paste it here.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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‎12-28-2021 02:26 AM

HP Recommended

Hello my friend 

I don’t have any unknown device in the device manager. I am seeing my touchpad in the device manager and it’s driver was installed correctly.
Look what I am seeing in my device manager ( synaptics PS/2 port touchpad ) . 
there is  no conflicts and it’s hardware ID is ( ACPI\VEN_SYN&DEV_0185 ).

when I turn the laptop on it shows me mouse not detected  and press F1 to continue or F 10 to setup . 
I don’t find anything in the setup . 
Please help me to solve this problem . 
thanks a lot 

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‎12-29-2021 09:36 AM

HP Recommended

Help me bro to solve this problem please.

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‎01-09-2022 04:25 PM

HP Recommended

 @Sheikhian-mr .

If there is no unknown device, you will need to perform a hardware scan so that you can verify if the component is damaged:

https://support.hp.com/us-en/document/ish_2854458-2733239-16

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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