Touchpad keeps getting stuck, on left side it is permanentely pushed in deeper than right side.

[FernLaidler]

BRAND NEW HP ENVY x360, was first used  5 days ago. 

The left-hand side of the touchpad keeps getting stuck and not responding correctly. I have noticed the left side is also pushed further in than the right side, at least a couple of mm as it's possible to feel the groove from the edges of the touchpad. Because of this you can also see and feel that there is a gradient from one side of the touchpad to the other.(on a slant)  Also, the click of the left side sounds ever so slightly muffled, i.e not as sharp sound as the right side. 

I have already looked through HP support and followed the diagnostic hardware tests, which said everything was fine. 

This laptop is only five days old and already the touchpad is having problems! 

I got this laptop for uni and need it to be fully functional.

HP uk doesn't have any sort of online chat with a real person and I'm not able to make phone calls. What can I do please?

[praveenbv]

Hi@FernLaidler, Welcome to the HP Support Community!

I understand that you are facing issues with the touchpad wherein the cursor freezes.

This issue could occur if the BIOS or Touchpad drivers are not updated.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Using the TouchPad or ClickPad (Windows 10)

You may also follow the steps in the link to check if the issue is with the mouse or keyboard: Notebook Keyboard Troubleshooting (Windows 10, 

If the issue persists, then you may restore the system to a previous point by checking the link: Using Microsoft System Restore (Windows 10, 

 Hope this helps! Keep me posted.

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