Touchpad not detected

SharitNew · ‎10-22-2022

Hi,

All of a sudden from today, touchpad stopped working. I checked in mouse properties - there is no hardware detected.

I panicked at first but then when I checked in Device Manager, I saw an I2C HID device with a yellow attention mark.

I tried to uninstall it and then reboot the system, but it didn't change anything. The driver for this also seems to be up to date. Going bonkers here. There was no change that happened today or yesterday which could have caused this.

What could be causing this and how to resolve it?

erico · ‎10-22-2022

Have you checked to see if you haven't inadvertently turned of the touchpad?

You will need an external USB mouse for this.

From the User manual:

Type touchpad settings in the taskbar search box, and then press enter.

2.Using an external mouse, click the touchpad button.– or –▲Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.

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SharitNew · ‎10-24-2022

Yes, I did that as the first step to troubleshoot.

There is no "Touchpad Settings" in my laptop right now. Only "Mouse Settings".

And when no external mouse is connected, the "Advanced Mouse settings" shows no hardware as shown in screenshot in the original post.

erico · ‎10-28-2022

OK.

I suggest uninstalling the I2CHID devices in the Device Manager and then right clicking and then choosing check for hardware changes.

The touchpad may start working again after that.

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SharitNew · ‎10-28-2022

Ok. I tried that now, but it didn't work. Once I "scan for hardwarde changes" the I2C device comes back with the yellow alert sign.

erico · ‎10-29-2022

Try reinstalling the Intel Human Interface (HID) filter driver and reinstalling the touchpad driver.

They are both located at your notebook model series software and driver web document.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-dh1000-convertible-x360-pc-series/29...

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SharitNew · ‎10-30-2022

Sorry, saw your reply late.

The thing with drivers is - I had upgraded to Windows 11 earlier this year and the website doesn't have any drivers for that OS. Can I install Windows 10 drivers? Will that work?

erico · ‎10-31-2022

Yes. Windows 10 drivers should still work.

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SharitNew · ‎11-06-2022

It didn't work. I received an error while installing the Windows 10 driver - "This driver is not supported for your OS."

I am losing hope on this thing. Unless, there is a Microsoft generic driver that can fix this, I do not see a way to fix it other than resetting my system to factory version - which I do not want to do. Hence, this is probably my new reality now.

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