Touchpad not working sometimes

[narayanachenika]

My hp laptop touched is not working sometimes when I opened my laptop.  It works sometimes,  when it is working all touchpad functionalities are accessible. But suddenly it stops working and doesn't showing the pointer on screen. I tried to install the updated driver but the problem continues. Touchpad works for sometimes and not works for sometimes. In device manager it shows the code 24 in it.

Please help me

[sandytechy20]

@narayanachenika

Welcome to HP support community.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update ., and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[narayanachenika]

I tried as you said sir, but still the problem continues.My laptop touchpad driver is of latest version. I tried hard reset also.When i perform hard reset,It works absolutely normal for some period of time and suddenly it goes not working. I again performed hard reset, it works normally for some period and it stops.

my hp laptop model is 15 bs-1xx

[sandytechy20]

@narayanachenika

Update the BIOS to fix this issue.

Refer this HP document for the steps to update the BIOS:- Click here

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[narayanachenika]

I did the BIos update as you said but the same thing.  I t work for some period and doesn't respond for some time .  I didnt understand is it the software issue or the hardware issue. I did the hard power reset,  driver update,  Bios update  and finally  full WINDOWS RESET also after I noticed this issue but still it can't solved. 

(Once A dialogue box opens when I tried restart the

windows that  something like synTPEnh. exe is referencing memory location,  .This dialogue box comes two three times. It might help you to solve the issue.  Please help me.

[sandytechy20]

@narayanachenika

Boot into BIOS and check if the touchpad works fine.

Keep the PC under observation while using the touchpad in BIOS for a few minutes or hour.

If the issue persists, it must be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[narayanachenika]

What about the status of error (synTpnh.exe application error)that I provided with you? And how to check tochpad is working or not in bios,  in the bios only I am having system information, memory test,  boot memu and other things  there no pointer is shown either with touchpad or mouse

Kindly tell me Where is the hp service centre in Vijayawada

[sandytechy20]

@narayanachenika

As for the touchpad not appearing on BIOS, that only happens if you have the older bios, the new UEFI Bios has the pointer in, to check the same, since you have an old BIOS, I suggest to disable the touchpad and check if the external mouse works fine.

Run System File Checker 

1. Click the Start button.
2. Type "command" in the search box... DO NOT hit ENTER yet!
3. While holding CTRL-Shift on your keyboard, hit ENTER.
4. You will be prompted with a permission dialog box.
5. Click Yes.
6. A black box will open with a blinking cursor.
7. Type "sfc /scannow" and hit ENTER.
8. System File Checker will begin scanning for SynTPEnh.exe and other system file problems (be patient - the system scan may take a while).
9. Follow the on-screen commands.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[narayanachenika]

"As for the touchpad not appearing on BIOS, that only happens if you have the older bios, the new UEFI Bios has the pointer in, to check the same, since you have an old BIOS, I suggest to disable the touchpad and check if the external mouse works fine."

I didn't understand what u said

.On opening bios ,i am getting below snapshots, check it out,

Also i had the scannow by pressing clt shift and posted the result. Where do i find hp service centre in Vijayawada.

[narayanachenika]

I done the ctrl+shift command to do system file checker.  In that it says it does not found any errors but when I tried to reset following snapshot comes