Touchpad not working under Windows 10

[birkahurka]

Hi everyone,

I have an HP 15s-fq5009nh (7E1A7EA) laptop that works perfectly under Windows 11, including the ELAN touchpad.

However, when running Windows 10 on the same laptop (installed on a separate partition), the touchpad does not work at all — not even during setup using the official Windows 10 installation media, so I had to use an external mouse to complete the installation. Even after setup, the touchpad doesn't show up in Device Manager, not even as an unknown device.
I’ve tried all available drivers, including ones exported directly from the working Windows 11 system, but nothing made a difference.

Does this model officially support Windows 10? And if not, is there any way to get the touchpad working under Windows 10?

I ran a hardware test using HP's own diagnostic tool, and uploaded the result to Pastebin. There's no sign of the touchpad or its controller in that report either.
https://pastebin.com/L0TvUExP

Thanks in advance!

[Hawks_Eye · Accepted solution]

Hi @birkahurka 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for laying out the details so clearly—it’s definitely frustrating when a core feature like the touchpad goes completely unrecognized. 

Based on what you've described, it seems the ELAN touchpad hardware isn't being detected at all under Windows 10, which suggests a deeper compatibility issue rather than just a missing driver.

Here’s a structured approach that may help:

 

1. Confirm Windows 10 Compatibility

The HP 15s-fq5009nh (7E1A7EA) is primarily designed for Windows 11, and official support for Windows 10 may be limited. You can check the HP product support page to see if Windows 10 drivers are listed. If only Windows 11 drivers are available, that’s a strong indicator that Windows 10 isn’t officially supported for this model.

 

2. Enable Touchpad in BIOS

Sometimes the touchpad is disabled at the firmware level:

• Restart the laptop and press Esc repeatedly during boot, then press F10 to enter BIOS Setup.
• Look for a setting related to “Internal Pointing Device” or “Touchpad” and ensure it’s enabled.
• Save changes and exit.

 

3. Run HP UEFI Diagnostics

Use HP’s built-in diagnostics to check if the touchpad hardware is detected at all:

• Power off the laptop.
• Power it on and immediately press Esc, then F2 to launch HP PC Hardware Diagnostics.
• Run the Mouse/Touchpad component test.

If the touchpad doesn’t appear in the diagnostics, Windows 10 likely isn’t able to interface with the hardware.

 

4. Try Windows 11 Touchpad Driver Manually

Even though you’ve tried exporting drivers from Windows 11, it’s worth installing the official ELAN driver manually:

• Download the ELAN touchpad driver from the HP 15s-fq5009nh support page.
• Install it using compatibility mode:
  • Right-click the installer > Properties > Compatibility tab > Check “Run this program in compatibility mode for” > Select “Windows 10”.
  • Run the installer and restart.

 

5. Check for Hidden Devices in Device Manager

• Open Device Manager.
• Click View > Show hidden devices.
• Expand “Human Interface Devices” and “Mice and other pointing devices” to see if anything appears.

If the touchpad still doesn’t show up, it’s likely that Windows 10 lacks the necessary firmware hooks to initialize the device.

Let me know how it turns out!!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[birkahurka]

Hi Hawks_Eye,

Thank you for your detailed reply. In the meantime, the issue has been resolved, but I’d like to let you know what the actual problem was and how I managed to fix it — it might help others facing a similar situation.

The issue wasn't just a missing touchpad driver. In fact, the Intel Serial IO I2C / Sensor Hub and the Intel Serial IO GPIO Host Controller drivers were also missing. These devices showed up as “Unknown devices” in Device Manager, and because they were not functioning, the touchpad remained completely invisible to Windows.

What helped was identifying each unknown device manually using their hardware IDs, with some help from an AI assistant. I downloaded drivers one by one — some of them turned out to be irrelevant, but once I got the Intel I2C and GPIO drivers working, the touchpad finally came to life and appeared properly in Device Manager.

Although the HP support page only offers drivers for Windows 11 — and officially the laptop does not support Windows 10 — the system eventually loaded a Windows 11 ELAN touchpad driver (version 22.2.49.3) from the HP site, and it works perfectly under Windows 10 as well.

I would have gladly used Windows 11, but I have an older external device that only works with a legacy driver from 2017, which unfortunately doesn’t install on Windows 11. That’s why I went through all this effort to get Windows 10 working properly on this machine.

Thanks again for your kind support! 🙂

Best regards, birkahurka

[Hawks_Eye]

@birkahurka 

You are very Welcome!

That’s a stellar breakdown—and hats off to your detective work! 🕵️‍♂️ Manually tracking hardware IDs, juggling partial drivers, and even bending Windows 11 support files to your will? That’s some master-level troubleshooting right there.

This kind of insight is gold for others facing invisible touchpad issues, especially when it’s not just a missing touchpad driver but a whole stack of dependent IO drivers lurking in the background. And your choice to stay with Windows 10 for legacy compatibility? Totally valid. Sometimes practicality beats platform polish.

Really appreciate you circling back and sharing what worked. If you ever feel like documenting it as a guide or forum post, I’d be glad to help you structure it—because you just turned a brick wall into a blueprint.

Let’s keep conquering tech, one driver at a time. 🚀

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye