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‎07-26-2025 02:22 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

I have an HP 15s-fq5009nh (7E1A7EA) laptop that works perfectly under Windows 11, including the ELAN touchpad.

However, when running Windows 10 on the same laptop (installed on a separate partition), the touchpad does not work at all — not even during setup using the official Windows 10 installation media, so I had to use an external mouse to complete the installation. Even after setup, the touchpad doesn't show up in Device Manager, not even as an unknown device.
I’ve tried all available drivers, including ones exported directly from the working Windows 11 system, but nothing made a difference.

Does this model officially support Windows 10? And if not, is there any way to get the touchpad working under Windows 10?

I ran a hardware test using HP's own diagnostic tool, and uploaded the result to Pastebin. There's no sign of the touchpad or its controller in that report either.
https://pastebin.com/L0TvUExP

 

Thanks in advance!

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