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- Touchpad not working
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03-27-2019 04:26 PM
My touchpad recently stopped working all together. I have uninstalled and installed drivers from HP and nothing seems to work.
The Synaptics SMBus ClickPad is hidden in device manager and says Code 24. The driver installed is 19.5.10.75. I'm not sure what else to do.
Solved! Go to Solution.
Accepted Solutions
04-09-2019 01:51 PM
Thanks for the update.
Try updating the BIOS and touchpad drivers from the links below and check if it helps.
Update the BIOS using this link. Click Here
Also, update the touchpad drivers using this link. Click Here
If the issue still persists after trying out the steps it is a hardware issue with the PC. Please contact HP support for service options.
Contact HP support using this link. Click Here
Have a blessed day ahead!
Take Care! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
03-29-2019 09:47 AM
Hey there! @Emack99,
Have you tried checking with an external mouse? Does the issue persist?
Please share the product number of the PC to assist you better.
Check if the touchpad is disabled.
On some touchpads, you can turn on or off the touchpad by double tapping in the upper left corner of the touchpad. Double tap to turn the touchpad on, repeat to turn the touchpad off.
Try the steps recommended below.
Try updating the BIOS, touchpad and chipset driver on your PC and check if it helps.
You can try updating other drivers on your PC using the HP support assistant.
Refer this article to know more information about using the HP support assistant. Click Here
If the issue still persists after trying out the steps try the steps recommended below.
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On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.
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If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.
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If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID compliant mouse, select Next, and follow the instructions to install it.
Refer this article to know more information about using the touchpad. Click Here
Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC. Click Here
Let me know if this helps!
Have a pleasant day ahead! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
04-09-2019 01:51 PM
Thanks for the update.
Try updating the BIOS and touchpad drivers from the links below and check if it helps.
Update the BIOS using this link. Click Here
Also, update the touchpad drivers using this link. Click Here
If the issue still persists after trying out the steps it is a hardware issue with the PC. Please contact HP support for service options.
Contact HP support using this link. Click Here
Have a blessed day ahead!
Take Care! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee