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‎11-12-2023 04:24 AM

HP Recommended
Product: HP 250 15.6 inch G10 Notebook PC (780Q8AV)

Hi i just bought hp 250 g10 with no os but touchpad never worked. I tryied installing both win 10 and 11 but nothing happened i have tryied downloading drivers or booting from uefi but also nothing happened. I tryied everything even editing the registry. Is there any solution or its a hardware problem?

4 people had the same question
2 REPLIES 2

‎11-12-2023 05:02 AM

HP Recommended

Did you install this Synaptics touchpad driver?

https://support.hp.com/us-en/drivers/swdetails/hp-250-15.6-inch-g10-notebook-pc/model/2101595279/swI...

 

Please use your full product ID and see if cloud recovery is possible

https://d34z73bbtpzgej.cloudfront.net/

If so then laptop will be restore to factory conditions.

 

Can you download and run ShowKeyPlus from the Microsoft store?  Does it show Home or Pro for the key?

 

What errors, if any, are shown in the Device Manager?

It is possible that some other device is causing the touchpad to fail.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎11-15-2023 02:15 PM

HP Recommended

@BeemerBiker 

HP Cloud recover does not have support for FreeDos laptops


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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