Touchpad not working

[Sam2607]

Touchpad isnot working

[Deep_World]

Hi @Sam2607,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the cursor move at all, or is it completely unresponsive?
• Are you using an external mouse, and if so, does it work normally?

 Suggested Troubleshooting Steps

1. Check if Touchpad is Disabled
   • On many HP notebooks, pressing Fn + F5 (or sometimes Fn + F9/F3, depending on the model) toggles the touchpad on/off.
   • Look for a small light near the touchpad if it’s orange, the touchpad may be disabled. Double-tap the top-left corner of the touchpad to enable it.
2. Verify Touchpad Settings in Windows
   • Go to Settings → Bluetooth & devices → Touchpad.
   • Ensure the touchpad is turned On.
3. Update or Reinstall Drivers
   • Open Device Manager → expand Mice and other pointing devices.
   • Right-click on the touchpad driver (often listed as Synaptics ) → select Update driver.
   • If updating doesn’t help, try Uninstall device and then restart your notebook Windows will reinstall the driver automatically.
4. Run HP Support Assistant
   • If installed, open HP Support Assistant and run a hardware check. This can detect and fix driver or firmware issues.
5. BIOS Settings Check

• Restart your notebook and enter BIOS (usually by pressing Esc or F10 at startup).
• Ensure the touchpad is enabled under Advanced settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World