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‎02-22-2021 03:03 AM

HP Recommended
Product: ENVY x360 15-ed1555nd
Operating System: Microsoft Windows 10 (64-bit)

Occasionally the touchpad physically 'sticks', meaning when I click, it stays down, the software thinks I am pressing down, and after some attempts of pressing down on the touchpad it comes back up. 

HP sent a repair guy, who acknowledged the problem. He replaced it, same problem. Which makes me think it's a hardware design issue with the 'wooden' walnut design. Anybody else having the same problem?

2 people had the same question
1 REPLY 1

‎02-25-2021 08:31 AM

HP Recommended

@Jilles

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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