Touchpad problem on laptop

[acons11]

My touchpad has not been able to scroll since an update a few days ago and apparently my driver is not installed, but whenever i try to install it, it says there's an error and that it needs an interactive window. Please help!

[Echo_Lake]

@acons11

Thank you for posting on the HP Support Community.

• Are you installing the drivers from the HP website or from the computer?

I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next, uninstall Touchpad device from device manager.

1. Right-click on the Start or Windows icon and open the "Device Manager".
2. Expand the "Mice and other pointing devices".
3. Right-click on the "Synaptics TouchPad".
4. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
5. Do not perform any manual upgrades to the driver until it does automatically.

If that fails then perform Microsoft system restore: System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected: Here is a link to perform a system restore: https://support.hp.com/in-en/document/c03327545

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.

Hope this helps! Keep me posted for further assistance.
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