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‎06-10-2023 01:54 AM - edited ‎06-10-2023 01:57 AM

HP Recommended
Product: HP 250 15.6 inch G9 Notebook PC (511V4AV) 
Hello! I just bought a new notebook, unfortunately the touchpad doesn't work on it. What can I do? 
Please help! THX!
 
1 REPLY 1

‎06-10-2023 12:36 PM

HP Recommended

Are you able to use the HP PC Hardware Diagnostics utility?

 

From power off, press the power button and immediately press the F2 key to invoke the Diagnostics.

 

Click on Component tests and then  at the next screen click on mouse or touchpad test.

 

Keep us in the know by posting the result.

 

BTW your touchpad does not have a disable/enable on the touchpad and it should work right out of the box.

 

The User manual

http://h10032.www1.hp.com/ctg/Manual/c08138416.pdf

 

The English language Support portal

https://support.hp.com/us-en/product/hp-250-15.6-inch-g9-notebook-pc/2101122473/manuals


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