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‎09-13-2020 01:16 PM

HP Recommended
Product: HP Pavilion 15-cc100
Operating System: Microsoft Windows 10 (64-bit)

The touchpad on the left side is pushed in too far and is not clicking when i push it.  I took the laptop apart, pressed the touchpad back in fully, put the laptop back together, and it pushed in too far again.  Do I need to buy a new touchpad to fix this issue?

1 person had the same question
1 REPLY 1

‎09-15-2020 02:59 PM

HP Recommended

@BuckNut31

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
Since you have already tried most of the troubleshooting steps to resolve the issue, this sounds like hardware related issue with touchpad.
As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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