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‎12-14-2021 11:07 AM

HP Recommended
Product: Notebook 255 G7
Operating System: Microsoft Windows 10 (64-bit)

My Synaptics Touchpad appears to have died. It's been erratic for weeks and I've tried updating the driver etc. Now it's vanished from device manager and I've gone into hiddnendevices and have got an error code 24 . I wonder is it possible to replace the touchpad on this particular model?

Thank you. Any help would be appreciated.

Category:
4 REPLIES 4

‎12-14-2021 11:22 AM

HP Recommended

It is replaceable, post your Model number from the bottom label and we can get you the service manual. It will have the part number and detailed instructions on how to replace the touchpad.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎12-14-2021 11:49 AM

HP Recommended

Thank you very much for your reply. My model No is : RTL8821CE

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‎12-14-2021 12:16 PM

HP Recommended

That seems to be a RealTek model for a wifi card. Most of the time, there's a product label on the bottom cover. Or check here for info finding the model number- https://support.hp.com/us-en/document/c00033108 

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎12-14-2021 01:09 PM

HP Recommended

Sorry about that. The product ID is : 8MG92ES#ABU

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