Touchpad scroll not working on Windows 8.1

[Pritishshri]

Facing same issue

[sandytechy20]

@Pritishshri

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting touchpad scroll not working. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• Provide the notebook model number or the product number?
• When did this issue start?
• Did you do any hardware or software changes?

Meanwhile:

 
Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

Let me know how it goes.

Cheers.

[Pritishshri]

Model no.- hp laptop p077tx
The issue arised after updating the Synaptics touchpad drivers. It works properly with old drivers but has scrolling problem after updating the drivers.
I think new drivers are having some issues.
Please solve them...
Thank you

[sandytechy20]

@Pritishshri

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Follow the below steps to fix the issue.

Update the BIOS.

Click here and refer the document to update the bios.

Then update the drivers from HPSA.

You can use this HP article to know how to use HPSA.

Let me know if that helps.

Cheers.