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sbstress Student
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Touchpad scroll stopped working HP G72

HP G72 (XG988UA#ABA)
Microsoft Windows 10 (64-bit)

I upgraded from Windows 7 to Windows 10 and have not been able to get the scrolling feature on my touchpad working again. The device is listed as Synaptics PS/2 Port TouchPad. I have already downloaded the latest drivers and software, I have tried deleting drivers, and reinstalling drivers. Nothing seems to work.

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Touchpad scroll stopped working HP G72

Hi @sbstress,

 

Welcome to HP Forums!

 

I understand that the scrolling of touchpad stopped working after upgrading to Windows 10. I wanted to help.

 

Please check if all the Windows Updates are installed.

 

Please review the document below and make sure the scrolling function is enabled in the settings:

HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

 

Let me know how it goes.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 
Regards,

 

 

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
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