Touchpad stopped functioning - Failure ID: Q4XTW2-8SDA4G-GXGGQK-G25M05

[Sarlacc1138]

Hello.

My touchpad (clickpad) completely stopped working yesterday. To resolve this, I've tried reinstalling the drivers as well as Windows Restore points. The device only shows up in Device Manager after showing hidden devices. Device Manager reports that "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)."

I ran a HP's hardware diagnostics from the BIOS, and after failing the drag and drop test, I received Failure ID: Q4XTW2-8SDA4G-GXGGQK-G25M03

At this point I suspect the issue is with the touchpad itself, but I'd like to know for sure.

Thanks in advance.

[Dragon-Fur]

@Sarlacc1138 

The details of the failure ID are only useful for HP internal.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

Q4XTW2-8SDA4G-GXGGQK-G25M03

OK

xxxxxxxx

5/23/20

808

I/O Device

Bill Acceptor, Cursor Device, I/O Board, Joypad, Joystick, Keyboard, Mouse, Pen, Strip Reader, Stylus, Touch Button, Touch Pad, Touch Panel

Mouse Movement Failure

That said, if the TouchPad does not work and it failed its Diagnostics, as far as the test is concerned, the TouchPad is dead.

That is not proof, but it is as close as we can get to reassure you so you can decide your next course of action.

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