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‎02-08-2018 01:48 AM

HP Recommended

I meant I have the same error with this softpaq as the post dated 12-07-2017 05:11 AM

 

which is:

[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
Get PID Failed (err= -3)
Press any key to continue . . .

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‎02-08-2018 03:43 AM

HP Recommended

I am having exactly same problem on my HP envy m6 aq003dx and i tried that firmware it gave me this in a cmd window:

 

[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
Get PID Failed (err= -3)
Press any key to continue . . .

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‎02-16-2018 01:23 PM

HP Recommended

Help help help !!!! please for God sake provide us the coreect touchscreen firmware for envy m6 aq003dx my pc's touch is dead for 4 months and i have been constanlty requesting here and hp just forces me to change whole touch panel is it worth to do it? 600 kbs creepy firmware costs me 150-200$ ? it is not a way hp should provide firmware to fix it rather than replacing whole panel. 

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‎02-16-2018 03:01 PM

HP Recommended

Help help help !!!! please for God sake provide us the correct touchscreen firmware for envy m6 aq003dx

my pc's touch is dead for 4 months and i have been constantly requesting here

hp just forces me to change whole touch panel is it worth to do it? 600 kbs creepy firmware costs me 150-200$ ?

it is not a way hp should provide firmware to fix it rather than replacing whole panel. 

First, this is a "user-to-user" forum, not an official method to contact HP.

 

Second, you are not the original author of this thread.  You should have opened your own question, and supplied all the necessary details.

 

Third, this thread has been "open" for several months, and there have been several responses to the author.

Which of those responses have you tried?  What error-messages did you get when you tried each suggestion?

 

 

 

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‎02-17-2018 09:24 AM

HP Recommended
Alright then tell me official way to contact hp

Secondly i already opened a thread but didn't got helpfull reply so you can post here:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Touchscreen-stopped-working-after-FHD...

Thirdly i tried all firmwares from spectre driver pages and got this error:

[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
[WARNING] Connection retry ...
Get PID Failed (err= -3)
Press any key to continue . . .

Therw is no hid complaint touch screen in device manager it was replaced by I2C device after the flashing UHD firmware for 15 inch spectre which breaked my touch.
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‎02-17-2018 10:29 AM

HP Recommended

> Tell me official way to contact HP.

 

Scroll down-and-left on this very web-page, to see:

 

About us
Contact HP
Careers
Investor relations
Sustainability
Press center
The Garage

 

Click that hyperlink.

 

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‎02-17-2018 11:17 AM

HP Recommended
Ok but can you provide correct firmware? Or edit that fhd firmware of 15.6 inch spectre so it can be flashed on this device i think it checks for pid of device to connect with it but my pid of touchscreen has been changed by the firmware which ruined it
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