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‎08-02-2025 07:50 AM

HP Recommended

Hello,

 

The touchscreen of my laptop isnt working anymore since about the first of juli 2025. Maybe a Windows update issue?

 

In device manager the appropiate device name is missing, but I do have a warning sign at an regular I2C-HID device and it hasnt started.

 

Other things that occured aroumd the same time was than bonjour wasnt considered safe and another thing was that I woudnty start the laptop anymore unless I disconnected the battery. Since a recalibrate it seems to work again. But I think these incidents are not relevant.

HP diagnostics doent show me a way to diagnose the touchscreen. Is there any other way I can diagnose gthe health of my touchscreen or force HP diagnsotics to show me the option to diagnose the touchscreen?

Are there any drivers I can try?

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1 REPLY 1

‎08-04-2025 02:41 PM

HP Recommended

@barbaranl, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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