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stijfvrijer Tutor
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HP Pavilion 11
Microsoft Windows 10 (64-bit)

Hello 

 

I have a problem with the touchscreen on my HP Pavilion 11.

 

Not only doesn't it work properly , but it also keeps distorting the screen ( "soapbubbles" keep appearing ) and I can't control the cursor.

 

The latest drivers are installed and since I am not a great fan of touchscreens on computers anyway I've tried to switch it off or remove it all together.in "human interface"..( device manager )

 

The problem is that it simply won't stay away !!! After about fifteen minutes there it is again; screwing up the screen and it's also back in "human interface".

 

Does anybody out there know how to get rid of it once and for all ? ( fixing it would also be acceptable but  not necesarry )

 

regards

Peter.

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HP Support Agent
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Hi @stijfvrijer

 

Welcome to the HP Support Community. 

 

Try these steps - HP PCs - Troubleshooting Touch Screen Issues

 

If you'd like to disable the touchscreen, try these steps -

 

1. Search for and open regedit
2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch
3. Create a new DWORD (32 bit) with the name TouchGate
4. Doubleclik on the newly ceated DWORD and make sure it has the value 0
(0 = touch disabled, 1 = touch enabled)
5. Restart the computer
 
HP recommends backing up the registry before modifying it. Refer to this document to steps to back-up the registry. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

stijfvrijer Tutor
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Hello Asmita6658

 

A little late perhaps, but I'm still not sure I've got it working correctly;

 

Well I am.  It's still giving me problems.

 

Could you please explain this giving of values to the Dword. 

 

I don't understand how to do this. 

 

I'm not an expert in this area. ( to put it mildly )

 

Peter.

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Hi @stijfvrijer

 

Thanks for replying. 

 

What seems to be the issue? Are you getting any error message? Can you send us a screenshot? 

 

To give value, right click on the "Touch" option and click on the DWORD(32-bit) value and name it TouchGate. 

 

 

Double click on the TouchGate option to check if it is 0 or 1. 

 

 

Let me know. 

Asmita
I am an HP Employee

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stijfvrijer Tutor
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Hello Asmita

 

I have this problem of disabling the faulty   touchscreen on my Pavilion  permanently.

 

You gave me instructions on how to do that, but I don't know how to give the new DWORD new values as per your instructions.    ( instruction nr.4 of 5 )

 

 

There is not much point in sending a screenshot, but I'll try if you insist.

 

regards

Peter.

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@stijfvrijer

 

Try these steps -

 

1) In Windows, search for and open Device Manager.

2) Expand the Human Interface Devices heading.

3) The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Disable.

 

Let me know.

Asmita
I am an HP Employee

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Genis Honor Student
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I have a portable pavilion 11 x360 p0f23ea.
 the touch screen has stopped working.
in device manager I get an exclamation point on hid i2c device. error code 10this device can not start.
when I run the support hp tool, the tactile option does not appear. neither by windows nor by uefi. in bios the tactil does not fucniona. and tried what you said to modify the dword parameter from 0 to 1 but it's still the same ...
What can we try to solve the problem?
thank you
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Hi @Genis

 

Have you tried the above steps? 

 

Let me know. 

Asmita
I am an HP Employee

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stijfvrijer Tutor
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I'm not sure yet, but let us assume for the moment 'yes' .

Peter.

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Genis Honor Student
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yes. I have tried all the possibilities that you have said. without solution . and tried to update drivers. modify the dword32. uninstall everything related to hid i2c there is no driver for the touchscreen on the HP page. the windows is updated to date. I still get the exclamation mark in HID I2C (code error 10) What I can do? 

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