Trackpad Becomes Less Responsive

[sachinpnwr]

Hello Support Team,

I am experiencing an issue where my laptop's trackpad randomly becomes less responsive after the laptop has been running for some time (approx 5 mins). It feels like the trackpad is lagging or feels it heavy to move the cursor.

When I first start the laptop, the trackpad works normally. After some time, it becomes less responsive, and after a while, it may start working normally again on its own. The issue does not occur when I use an external mouse.

I have already tried the following troubleshooting steps:

• Updated/reinstalled the touchpad drivers

• Performed the hardware UEFI diagnostics

• Performed a hard reset

However, the issue still persists intermittently.

Could you please help me diagnose whether this is a hardware or software-related issue and advise on the next steps?

Regards,
Sachin

[VikramTheGreat]

Hi @sachinpnwr,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We appreciate the detailed troubleshooting you've already completed. Since the issue persists after reinstalling the touchpad driver, performing a hard reset, and running the UEFI diagnostics, we'd like to check a few additional items.

First, please ensure that your BIOS is updated to the latest version available for your model from the HP support page: HP OmniBook Ultra 14 inch Laptop Next Gen AI PC 14-fd0000 (A4AD0AV) Software and Driver Downloads | ...

After updating the BIOS, please restart the notebook and test the touchpad again.

Additionally, could you let us know:

• Does the issue occur both on battery power and while connected to AC power?
• Does the lag occur immediately after startup, or only after several minutes of use?
• While the touchpad is lagging, does tapping/clicking also become unresponsive, or is it only the cursor movement that feels slow or heavy?

Please also verify whether any optional driver updates are available through:

• Windows Update > Advanced Options > Optional Updates
• HP Support Assistant

Since an external mouse works normally and the issue appears intermittently after the system has been running for a few minutes, updating the BIOS and ensuring all system drivers are current will help determine whether this is a software/firmware-related issue or if further hardware evaluation is required.

Please let us know the BIOS version currently installed and the results after the BIOS update, and we'll be happy to assist further.

Take care and have an amazing day!