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- Re: Trackpad keeps getting jammed

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09-01-2020 08:18 PM
Okay, so I recently got a new battery, and after I installed it, I put the laptop back together, and now I'm noticing the trackpad keeps getting jammed whenever I put the bottom piece back on. I can click it just fine when I have the part off the laptop but as soon as I screw the bottom piece back on, it jams again. There is nothing physically there to block the trackpad, and it even happens when the battery is not present. this is one of those trackpads that doesn't have any physical buttons on it
Let me know what I can do
Thanks
09-04-2020 09:22 AM
Welcome to HP Community
I have gone through your Post and would like to help
This is a Hardware issue. Please contact HP Support in your region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee