cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
PragmaticBody
Level 1
7 3 0 0
Message 1 of 4
143
Flag Post

Trackpad keeps getting jammed

HP Recommended
Envy x360 m6
Microsoft Windows 10 (64-bit)

Okay, so I recently got a new battery, and after I installed it, I put the laptop back together, and now I'm noticing the trackpad keeps getting jammed whenever I put the bottom piece back on. I can click it just fine when I have the part off the laptop but as soon as I screw the bottom piece back on, it jams again. There is nothing physically there to block the trackpad, and it even happens when the battery is not present. this is one of those trackpads that doesn't have any physical buttons on it

 

Let me know what I can do

 

Thanks

3 REPLIES 3
KrazyToad
Retired
Retired
22,744 19,075 1,375 1,479
Message 2 of 4
Flag Post
HP Recommended

@PragmaticBody


Welcome to HP Community

 

I have gone through your Post and would like to help

 

This is a Hardware issue. Please contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
PragmaticBody
Author
Level 1
7 3 0 0
Message 3 of 4
Flag Post
HP Recommended

Your link doesn't work. I did find a way to get to the contact page, but when I click your link it says not found. 


this is an older laptop, do you know if they are still going to provide options for me?

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,075 1,375 1,479
Message 4 of 4
Flag Post
HP Recommended

Please try a different browser and let me know if the link works

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation