Truevision HD camera poor quality

[Philip70]

I have a brand new HP Spectre x360. The camera description is True HD, 1080p. The image displayed is poor, pixelated and inaccurate colours especially in lower light. The Windows camera software shows it is maxing out at 0.9MP (720p) which is lower than the stated specifications. Can you help?

Thanks

Philip

[Echo_Lake]

@Philip70

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed Internet connection.

• Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

• Notebook computers: Improper Lighting and Positioning Can Cause Problems with Webcam Facial-Tracking Function

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Philip70]

Hi thanks for your reply but this does not address the issue at all. As I mentioned, the maximum resolution shown in the Microsoft camera app is 720p - i.e.0.9MP. I understood the camera was capable of 1080p? Device manager shows the correct driver is loaded - so what could be the issue?  Please note I am not connected to the internet when noting the poor quality of the camera - it is simply from viewing the image via the camera app.

I am astonished at how poor the camera is. I am coming from a 2014 Surface Pro 3 to this PC - the surface camera is several orders of magnitude better and is 6 years older.

[Echo_Lake]

@Philip70

Thank you for posting back.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.