Trusted Platform Module 2.0 (Code 10)

[Anhelina]

Yesterday upgraded OS of my laptop to Windows 10 1607.
Got message in Device Manager: Trusted Platform Module 2.0 This device cannot start (Code 10).
How to fix it?

[A4Apollo]

Hi! @Anhelina, Thanks for stopping by HP forums!

I understand that you upgraded to windows 10 after which you are getting error Trusted Platform Module 2.0 This device cannot start (Code 10) on your PC.

Don't worry I will try to help you out.

Did you have any other software or hardware changes on your PC apart upgrading your PC?

Trusted Platform Module (TPM) Management is a new feature set in Windows to administer the TPM security hardware in your computer. A TPM is a microchip designed to provide basic security-related functions, primarily involving encryption keys. The TPM is usually installed on the motherboard of a computer or laptop and communicates with the rest of the system using a hardware bus.
A Code 10 error is generated in Device Manager in one of the following situations:
Device Manager cannot start the device.
One of the drivers that the device needs does not start.
Device Manager has insufficient information to recognize the error that is bubbled up by the device driver.
Note: In this situation, the Code 10 error can be a very generic message that indicated some kind of unspecified driver or device problem.

Try updating BIOS on your PC and check if helps. Link to update BIOS.

Also, refer the article from Microsoft to troubleshoot code 10 error on your PC using this link.

Let me know if this helps!

Have a great day ahead! 🙂