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‎01-31-2021 03:05 AM

HP Recommended
Product: 15s-fq1012na

Hi, we ave a cracked screen on a HP 15s-fq1012na, none of the replacement screen places list this specific model. Ive done a bit of digging and I think it is a L63566-001. however I'm not totally sure and I want to get it on order. I can't really disassemble the computer until I have a replacement as it is being used at the moment for home schooling and is temporarily plugged into a separate monitor.

 

if someone could confirm that is correct please...

 

while I have it out I was considering if it was possible to upgrade it to a touch screen? L69126-001

 

Any help would be apreciated.

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1 REPLY 1

‎02-03-2021 01:55 PM

HP Recommended

@NorthernmonkeyJ

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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