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‎01-17-2026 07:17 AM

HP Recommended

Have HP laptop I bought in September. Has AMD Ryzen 5 7430U processor. Have had issues right out of the box, it would restart itself, showing some code but too fast to copy it.

Now I want to reset it back to OEM settings. But will cancel reset at about 10% into reset. Tried complete and save my files reset including re installing windows11 repair and resetting via windows download and current windows. I deleted all my apps that I loaded, cleared storage/cookies.

Is there another way to reset? Or something I am missing? TIA

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1 REPLY 1

‎01-17-2026 07:27 AM

HP Recommended

You should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reset the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

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