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‎05-30-2025 08:03 AM

HP Recommended
Product: HP Laptop PC 14-dq2045cl
Operating System: Microsoft Windows 10 (64-bit)

I have tried numerous times to upgrade from Win10 to Win 11.  While the download is successful, the install fails with error message: 0x80070002.  Other upgrades have worked fine - it is the upgrade from 10 to 11 that does not.

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3 REPLIES 3

‎05-30-2025 09:49 AM

HP Recommended

See if this video is of help to you:

 

How to Fix Windows 10/11 Update Error 0x80070002 [Tutorial] - YouTube

 

If not, try doing an in-place update from W10>W11 by clicking on the W11 Installation Assistant button at the link below (1st option).

 

Download Windows 11

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‎05-31-2025 03:15 PM

HP Recommended

Hello Paul,

Thank you so much for your reply.  I did follow the YouTube Tutorial you referenced, but unfortunately both recommendations on that tutorial did not help - error 0x80070002 issue is still there.  I will try your suggestion of in-place update from W10>W11 next.  Will let you know how it goes.  Thanks again.

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‎05-31-2025 03:16 PM

HP Recommended

You're very welcome.

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