Two finger scrolling not working

[Femke2]

Hello

Two finger scrolling on my touchpad is no longer working. The strange think is that other functions (like tapping with two or three fingers) do work.

I've tried a few things but no result.

Thanks in advance

[praveenbv]

Hi@Femke2, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps from the document:-

https://support.hp.com/in-en/document/c04648748

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Femke2]

Hi !

Thank you for your response!

I'm stuck at step three, I do not have the Clickpad Settings tab. Mine stops at hardware. I'll include a screenshot, sadly it's in Dutch but I can assure you that all the tabs say the same thing but it just stops at hardware.

However I do think I have found the screen in step 5 in another way, and the box for two finger scrolling is checked, I cannot uncheck it, and when I tap the settings icon, both vertical and horizontal scrolling are disabled and I cant enable them.

The one selected states: "two finger scrolling"

Then when I open settings they're both unchecked and I can't check them:

I even tried to do the one finger scrolling as i could probably get used to that, but it has the same issue: checked in the initial screen but unchecked and unable to check in the settings screen.

Edit: maybe more important than I thought: when opening the screen from step 5, I do always get a warning message

[praveenbv]

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

[Femke2]

Hi!

I don't think I know what that means, for my queries to be resolved?

My apologies

[Femke2]

Hi!

If you mean to ask if all my problems are solved, the answer is no. Two finger scrolling is still not working properly. Sometimes I get it to work by a lot of fidgeting but whenever I restart my laptop it doesnt work anymore.

[Femke2]

I had to reset my laptop to factory settings for other reasons, and the problem seems to have been solved (for now)