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‎12-06-2022 07:33 PM - last edited on ‎12-07-2022 04:11 AM by Retired

HP Recommended
Product: HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)

https://support.hp.com/vn-en/product/hp-envy-16-inch-laptop-pc-16-h0000/2101086015/model/2101086039/...

Why the specs said my laptop has Type-C ThunderBolt ports with PD Application but I never can be able to charge my laptop thru Type-C connector??? Even connect to the external display with the right cable is impossible?

 

Duc Thien

[Personal Information Removed]

email: [Personal Information Removed]

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2022 08:27 PM

HP Recommended

@User07122022 

 

It has  (2) USB 3.2 Gen 2 Type-C with Thunderbolt™ Gen 4 ports (right side; USB Power Delivery, DisplayPort™ 1.4 and HDCP, HP Sleep and Charge)  ports and requires  200 W Smart AC power adapter .

 

  • What is your USB-C charger wattage rating ? If it is lower 150W, it may charge your machine when off or idle/sleep ?
  • For external display, you need a Thunderbolt™ 4 monitor OR a compatible Thunderbolt™ 4 to Display 1.4 adapter to connect. You can also connect to more than 1 monitor using Daisy chain.

Regards.

BH
***
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2 REPLIES 2

‎12-06-2022 08:27 PM

HP Recommended

@User07122022 

 

It has  (2) USB 3.2 Gen 2 Type-C with Thunderbolt™ Gen 4 ports (right side; USB Power Delivery, DisplayPort™ 1.4 and HDCP, HP Sleep and Charge)  ports and requires  200 W Smart AC power adapter .

 

  • What is your USB-C charger wattage rating ? If it is lower 150W, it may charge your machine when off or idle/sleep ?
  • For external display, you need a Thunderbolt™ 4 monitor OR a compatible Thunderbolt™ 4 to Display 1.4 adapter to connect. You can also connect to more than 1 monitor using Daisy chain.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎12-09-2022 09:41 AM

HP Recommended

Thanks for you explaination & information. I'm using LG Libero Monitor with has HDMI & Type-C connection, it's using input 140W adapter & has Type-C Gen 4 available, and it also have 2 input display mode: HDMI & Type-C.

 

The thing anoying me is the monitor itself can be displayed thru only 1 Type-C cable from ít manufacture with any laptop & PC but my HP Envy 16 :)) All I need is external display that can be displayed with just only one Type-C connection, I just dont like to use the adapter because it's not nessesary to do so.

 

So i guess my laptop sucks. Cuz technicians from HP services already test and has to use display adapter... Just very disappointment in my opinion...

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