Type c port is not Woking

[BilaRosewood]

Dear Team,

I have checked the HP laptop. The Type-C port is not working when connected to the docking station. After troubleshooting, the result confirms that the Type-C port is faulty.

Temporary Solution Implemented:

• Provided an alternative charger using the round charging port.
• Connected the laptop to one screen via HDMI cable.

Next Steps:

• Arrange a replacement laptop for the user.
• Send the faulty laptop to HP for repair or port replacement.

[Kuroi_Kenshi]

Hi @BilaRosewood,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP laptop’s USB-C port is not working when connected to the docking station, and troubleshooting confirmed the port is faulty. 

Laptop is being charged using the round charging port.

Display connection is working via HDMI to one external screen.

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,