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‎03-16-2024 10:16 PM

HP Recommended
Product: HP 15s-eq1000 Laptop PC (8WQ33AV)
Operating System: Microsoft Windows 11

Delay between typing & it appearing on the screen.

Have tried HP diagnostic tool & virtual assistant.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2024 10:47 AM - edited ‎03-19-2024 10:47 AM

HP Recommended

Hi @Si_man,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue while using the keyboard on your Laptop.

Please follow the below steps to fix the issue.

 

A) Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

B) Please install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

 

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

C) If the issue still persists, refer to this link to further troubleshoot.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎03-19-2024 10:47 AM - edited ‎03-19-2024 10:47 AM

HP Recommended

Hi @Si_man,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue while using the keyboard on your Laptop.

Please follow the below steps to fix the issue.

 

A) Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

B) Please install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

 

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

C) If the issue still persists, refer to this link to further troubleshoot.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-19-2024 10:03 PM

HP Recommended

Hi Irwin6

I tried but failed.

I'm unable to turn off Bitlocker. I searched it & tried multiple ways encountering problems such as upgrade to Win 11 pro or saying that I'm not the administrator. Which I thought I was.

Probably time to seek professional help for my laptop & myself (lol)

Was this reply helpful? Yes No

‎03-20-2024 06:52 AM

HP Recommended

Hi @Si_man,

 

Do you still have an issue with the keyboard delayed response?

 

When was the last time you were able to turn on or off the bitlocker on your laptop?

 

May I know the operating system currently running on your laptop?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎03-22-2024 01:07 AM

HP Recommended

Hi.

The delay seems to be fixed.

Thx for your help Irwin6

Was this reply helpful? Yes No

‎03-24-2024 02:32 AM

HP Recommended

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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