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‎02-19-2023 07:20 AM

HP Recommended

I can't get a my USB docking station to work. I believe that it's because I don't have the UCM-UCSI ACPI Device driver.  It is not in the Device Manager under USB Connector Managers where it's found in my other HP laptop.  How do I install that?  Any help is appreciated.  Thank you!

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1 person had the same question
6 REPLIES 6

‎02-19-2023 08:37 AM

HP Recommended

You are going to need to identify the hardware you are asking about

 

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number#:~:text=For%20HP%20noteb....

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‎02-20-2023 05:38 PM

HP Recommended

Thank you!  It's an HP Laptop PC 15t-dw300.

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‎02-21-2023 03:00 PM

HP Recommended

Hate to be difficult but -dw300 or dw3000 and Windows 10 or 11?

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‎02-22-2023 07:22 AM

HP Recommended

Hi...  It's running Windows 11 Home.  

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‎02-22-2023 07:37 AM

HP Recommended

15t-dw300  --  https://www.hp.com/us-en/shop/pdp/hp-laptop-15t-dw300-touch-optional-1b9n3av-1

 

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‎02-23-2023 09:42 AM

HP Recommended

And what exact type of dock are you trying to use? USB-C or legacy USB 3.0? It appears your USB-C port is data only so some functions on some docks that work with other types of USB-C ports may not work on yours. 

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