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‎10-31-2024 09:29 AM

HP Recommended

HP May 2024 BIOS refresh (for 2023 notebook PCs) | HP® Support
In  May HP rolled a firmware update for 830/840/860  

  • Fixes an issue where the UCM-UCSI ACPI device is displayed with a yellow mark.

    However the same issue is also effecting HP Elitebook 835/845/865 G9 / G10

    Whilst I can can uninstall the UCM-UCSI ACPI with admin rights and then perform a hard reset, which allows users to charge their devices / view external display via a HP Dock, if I'm not advised of the issue, the laptops become bricks as they can no longer charge,

    When is HP going to rollout a firmware update for the HP Elitebook 835/845/865?   

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1 REPLY 1

‎10-31-2024 09:45 AM

HP Recommended

Hi @UK_WIC 

 

Use HPIA, many updates come first indicated with this program.

 

HP Image Assistant | HP Client Management Solutions

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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