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‎04-11-2019 06:16 AM

HP Recommended
Product: Stream 14-cb012dx
Operating System: Microsoft Windows 10 (64-bit)

After running an extensive hardware  Diagnostic test I got a failure code.

My product number: 5LN74UA

Extensive test ID: 6FH3UT-5

How do I get the problems fixed?

Do I need a replacement of hardware?

2 REPLIES 2

‎04-11-2019 06:52 AM

HP Recommended

Hi,

What was the failure code?

What hardware was it related too?

Most times it is the hard drive which would then need to be replaced.

 

Let me know,

David

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‎04-13-2019 07:43 AM

HP Recommended

Test log QR code.

In test logs list:

Keyboard , storage (Q) are cancelled .

USB ports failed 

Failure ID: U35630-9AB9K0-MFPW3F-8D7B03

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