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‎09-11-2024 04:53 AM

HP Recommended
Product: HP Pavilion - 15-ck039nl

Buongiorno. Circa tre anni fa la batteria del mio PC si è guastata. HP non forniva batterie originali per sostituirla. Ho dovuto acquistarne da un sito una PERFETTAMENTE IDENTICA ALL'ORIGINALE (non compatibile, IDENTICA). Il mio PC e la batteria funzionano perfettamente. Eseguo ogni 40 cicli la calibrazione della batteria che viene mantenuta carica fra 20 e 80%. Tuttavia, HP SUPPORT ASSISTANT continua a segnalare alert sulla batteria dicendo che deve essere immediatamente cambiata. Quando eseguo il controllo della batteria in SUPPORT ASSISTANT o sul tool di controllo hardware HP compare un messaggio di errore: ID ERRORE Q4U2X1-97MC7X-MFPW2J-C0C423.

Cosa posso fare? Come disattivare quel messaggio di errore così fastidioso? Come far capire a SUPPORT ASSISTANT che la batteria è quella originale e funziona benissimo?
Grazie a chiunque vorrà aiutarmi.  ROBERTO

Category:
1 REPLY 1

‎09-11-2024 12:44 PM

HP Recommended

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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