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sk50
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Message 1 of 2
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HP Recommended

UPGRADE BATTERY

Example: Pavilion 65X

Hi guys

so I basically got my HP pavilion from a third  party company over two years ago, but only recently the battery has been playing up and will only work for an hour untill it needs charging again. this is a massive inconvience as i love the laptop but hate carrying round the charger everywhere i go. there's nothing on the site about repairs for this. does anyone know of a solution? 

would appreciate any suggestions x

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HP Support Agent
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Message 2 of 2
56
Flag Post
HP Recommended

UPGRADE BATTERY

@sk50 here's what I recommend we do:

 

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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